Returns & Refunds
CartCommons wants customers to be satisfied with their purchases. Because we sell a mix of digital products, physical products, and items that may be fulfilled by third-party partners, return and refund eligibility depends on the type of product purchased.
Digital Products
Because digital products are delivered electronically, they are generally not eligible for return or refund once the download has been delivered or accessed. If a digital product is defective, inaccessible, materially different from its description, or otherwise required to be refunded under applicable law, contact admin@cartcommons.com and we will review the issue.
Physical Products
Physical products may be eligible for return or refund depending on the item, its condition, and how it was fulfilled. To request a return, contact admin@cartcommons.com with your order number and a description of the issue. Items that are damaged, defective, incorrect, or materially different from their description will be reviewed for replacement, refund, or other appropriate resolution. Return shipping responsibilities may vary depending on the reason for the return and the applicable product or fulfillment provider.
Print-on-Demand and Custom Products
Print-on-demand, personalized, and custom-made products are created specifically after an order is placed and may not be eligible for return or exchange for reasons such as buyer’s remorse, incorrect size selection, or change of mind. If an item arrives damaged, defective, misprinted, or materially different from the order, contact admin@cartcommons.com with your order number and photos of the issue so we can review the claim with the fulfillment provider.
Refund Processing
Approved refunds will generally be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider and financial institution. Shipping charges, return shipping costs, or other fees may be non-refundable unless the return results from an error, defect, or other issue for which CartCommons is responsible.
How to Request a Return or Refund
To request a return, replacement, or refund, contact admin@cartcommons.com and include your order number, the product name, and a brief explanation of the issue. For damaged or defective physical products, photos may be required so the problem can be verified and addressed with the applicable fulfillment provider.
Contact
If you have questions about this Returns & Refunds Policy, contact CartCommons at admin@cartcommons.com